Ten Eleven Records Shipping Policy

Effective Date: March 1, 2023

Welcome to Ten Eleven Records! This Shipping Policy outlines the terms and conditions related to the shipping of products ordered from our website. By placing an order with us, you agree to comply with the terms outlined below.

1. Order Processing:
   
   

   • Orders are typically processed within 3 business days after payment is received.

   • We strive to ship orders promptly, but processing times may vary during peak seasons.

2. Shipping Methods:
   
   

   • We offer various shipping methods, including standard, expedited, and express shipping.

   • Shipping options and associated costs are displayed during the checkout process.

3. Shipping Locations:
   
   

   • We currently ship to addresses within the United States.

   • If your location is not listed during checkout, please contact our customer service for assistance.

4. Shipping Times:
   
   

   • Shipping times depend on the shipping method selected and your location.

   • Estimated shipping times are provided during the checkout process.

5. Tracking Information:
   
   

   • Once your order is shipped, you will receive a confirmation email containing tracking information.

   • You can track the status of your shipment using the provided tracking number.

6. Shipping Fees:
   
   

   • Shipping fees are calculated based on your selected shipping method, destination, and order total.

   • Additional customs duties, taxes, or fees may apply for international orders and are the responsibility of the recipient.

7. Delays and Issues:
   
   

   • We are not responsible for delays or issues caused by factors beyond our control, such as weather, customs, or carrier disruptions.

   • In the event of a delay, we will provide updates and assist in resolving any issues to the best of our ability.

8. Lost or Damaged Shipments:
   
   

   • If your order is lost or damaged during transit, please contact us as soon as possible.

   • We will work with the carrier to investigate the issue and provide a suitable solution.

9. Address Accuracy:
   
   

   • It is your responsibility to provide accurate and complete shipping information during checkout.

   • We are not liable for orders that are delivered to the wrong address due to incorrect information provided.

10. Changes to Shipping Policy:
    
    

    • We may update this Shipping Policy from time to time. The "Effective Date" at the top of the policy indicates the last revision date. Your continued use of our services after changes to the policy signifies your acceptance of the revised terms.

11. Contact Us:
    
    

    • If you have any questions, concerns, or requests regarding our Shipping Policy, please contact us at:

      • info@tenelevenrecords.com

By placing an order with us, you agree to abide by the terms outlined in this Shipping Policy.